At Defyne VN Payments, we empower small merchants.

We specialize in payment solutions that help independent agents and ISOs scale through strong partnerships, smooth onboarding, and reliable processing tools.

Our Purpose

Helping independent agents and ISOs grow through better payment partnerships.

Our Commitment

Seamless onboarding and competitive residuals.

Our Dedicated Team

Committed to supporting partners every step of the way.

Our Dedicated Team

Meet a few of the people supporting our partners day-to-day

Kelly Duong

Chief Growth Officer

As Chief Growth Officer, Kelly is a recognized leader in the Vietnamese merchant services industry, overseeing sales strategy, partner development, and revenue growth. Former owner of VN-Systems, she built and scaled a high-performing organization and developed strong relationships with agents, ISOs, and merchants across the industry. She now leads the growth of the company’s Vietnamese Division, supporting Vietnamese-owned businesses with tailored payment solutions, strategic guidance, and dedicated support. With deep expertise in business development and operational growth, she is focused on delivering long-term value for partners, agents, and merchants.

Sammy Ho

VP of Operations & Technology (Vietnamese Division)

Sammy Ho leads operations for the Vietnamese Division, overseeing both technology and customer service. He manages a dedicated team responsible for technical support and merchant service, ensuring efficient operations, system reliability, and responsive customer experience. His leadership focuses on building scalable processes that improve service quality and support the division’s continued growth.

Jennie Nguyen

Director of Parner Sucess

Jennie is the Director of ISO Support, specializing in merchant services operations, agent support, and workflow management. She leads the ISO support team with a strong focus on problem-solving, escalations, onboarding, and operational efficiency. With extensive experience in merchant services and team leadership, Jennie is dedicated to delivering exceptional support to agents and merchants while helping drive company growth and success.

Tuong Nguyen

Merchant Implementation Specialist

Tuong supports merchants through onboarding, system setup, and implementation processes to ensure a smooth transition from installation to launch. He assists clients with troubleshooting, training, and platform guidance while helping improve operational efficiency and delivering a positive merchant experience throughout the implementation journey.

David Nguyen

Back-end Developer & Quality Assurance

David manages the company's information technology operations and quality assurance processes, ensuring reliable system performance and efficient technical support services. He leads technology initiatives, troubleshooting operations, and quality control standards while supporting both internal teams and clients to maintain smooth and dependable day-to-day operations.

Minh Pham

Project Manager

Minh has experience leading payment solution implementations and managing projects from onboarding through completion. He is skilled in coordinating cross-functional teams, streamlining operational workflows, and maintaining strong communication throughout each project phase. Minh is focused on delivering efficient solutions, meeting project goals, and ensuring a seamless experience for merchants and partners.

Joy Diep

Agent Success Manager

Joy manages partner relationships and supports agents by providing training, product updates, and ongoing account assistance. She works closely with partners to strengthen communication, improve performance, and ensure agents have the resources and support needed to grow their business successfully.

An Le

Database Administrator

An manages and maintains database systems to support business operations, data accuracy, and overall system performance. She assists with troubleshooting, reporting, and database optimization while helping improve efficiency, security, and reliable access to important business information for internal teams and clients.

Vinny Luong

Merchant Support Specialist

Vinny assists merchants with account support, onboarding, troubleshooting, and daily operational needs to help maintain a smooth customer experience. He provides responsive service, product guidance, and issue resolution while building strong relationships with merchants through dependable communication and support.